LEGAL REFERENCE

Your Privacy Comes First at diamond138

We handle your account details, payment information and gaming history with the same care you'd expect from a brand built for Indonesia. This policy explains exactly how we...

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diamond138 Your Privacy Comes First at diamond138

How We Protect Your Information

diamond138 operates under privacy standards designed for Indonesia's digital landscape. When you open an account, we collect your name, contact details and payment information to verify your identity and process transactions through DANA, OVO, GoPay and QRIS. We encrypt all data in transit and at rest, never sell your information to third parties, and only share details with payment processors and compliance

partners where local law permits. Your gaming history stays on your account—visible only to you and our support team when you request help.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

HELP CHANNELS

Questions About Your Privacy

Team online

Live Chat

Reach our support team instantly through the chat widget in your account. We respond to privacy questions within minutes during operating hours.

Email Support

Send detailed privacy requests to our compliance inbox. We'll confirm receipt and respond within 48 hours with full documentation.

Account Settings

Manage your data preferences, communication settings and download your account history directly from your profile dashboard.

EDITORIAL CLARITY

Why Your Data Is Safe With Us

Encryption Standard

All account and payment data uses TLS 1.3 encryption. Your DANA, OVO, GoPay and QRIS transactions are protected end-to-end.

Regular Audits

We conduct quarterly security reviews and penetration testing to identify and close vulnerabilities before they affect your account.

Compliance Team

Our legal and compliance staff monitor Indonesia's evolving data protection requirements and update our practices accordingly.

No Third-Party Sales

We never sell your gaming history, payment methods or contact details to advertisers, brokers or data aggregators.

Transparent Logging

Every access to your account is logged and timestamped. You can review login history and device activity in your security settings.

Incident Response

If a breach occurs, we notify affected users within 24 hours and provide guidance on account recovery and fraud prevention steps.

How Our Policy Stands Up

Data MinimizationWe ask only for information needed to verify your identity and process payments—no unnecessary profile fields or tracking pixels.
Retention LimitsAccount data is kept for the duration of your membership plus 7 years for compliance. Deleted accounts are purged within 90 days.
User RightsYou can request a copy of your data, correct inaccuracies, or ask us to delete your account at any time through support.
Cookie TransparencyWe use session cookies for login and preference storage only. No tracking cookies follow you across the web after you leave diamond138.
Payment Partner PrivacyDANA, OVO, GoPay and QRIS providers handle their own data policies. We share only the minimum needed to complete your transaction.
Policy UpdatesWhen we change this policy, we email you 30 days in advance and highlight what's different. Your continued use means you accept the update.
Dispute ResolutionPrivacy complaints are handled by our compliance team first. If unresolved, you can escalate to Indonesia's data protection authority.
QUICK SIGNAL

What This Policy Covers

01
Account Registration Your name, email, phone number and identity verification details are encrypted and stored securely. We use this only to confirm your identity and prevent fraud.
02
Gaming Activity Your bet history, winnings and table participation are logged on your account for transparency and dispute resolution. Only you and support can view this.
03
Payment Records Deposits and withdrawals through DANA, OVO, GoPay and QRIS are recorded for your receipt and our compliance records. We never store full payment credentials.
04
Device & Location We log your device type, IP address and approximate location to detect unauthorized access and prevent account takeover attempts.
05
Communication Logs Chat transcripts with support, email exchanges and notification preferences are kept for 2 years to resolve disputes and improve our service.
06
Compliance Data Anti-money-laundering checks and identity verification records are retained for 7 years as required by Indonesian financial regulations.

Privacy Questions Answered

We retain your account data for 7 years to comply with Indonesian financial regulations and resolve any disputes. After that period, your information is permanently deleted from our systems.

Yes. Go to Account Settings, select Privacy & Data, and click Export My Data. We'll email you a complete file within 24 hours containing all information we hold about you.

No. Your gaming history, bet records and account activity are never shared with advertisers, data brokers or external companies. Only our support team accesses this when you request help.

We use TLS 1.3 encryption for all payment transactions. We never store your full payment credentials—only a token that lets us process future transactions securely.

We notify all affected users within 24 hours with details of what was accessed and steps to secure your account. We also report the incident to Indonesia's data protection authority.

Yes. Click Unsubscribe at the bottom of any email, or go to Account Settings and toggle off promotional communications. We'll stop sending marketing emails within 48 hours.

Email our compliance team at [email protected] with your concern. If we don't resolve it within 30 days, you can file a complaint with Indonesia's data protection authority.